|
Présentateur :David G. Novick
Date : Le 29 Avril 2002, 10h Lieu : Lieu: Université Toulouse 1, Salle des thèses, (Arsenal) Contact : Saïd Tazi
|
|
Title :
Users and Uses of Synchronous Business Communications Software
( David G. Novick UTexas, and Eleanor Wynn, Intel Corporation )
Abstract :
To help designers and authors understand users' intentions and work practices for synchronous business communications in a systematic way, we used ethnographic and task-analytic techniques to collect, analyze and classify evidence of the activities of potential users as they conducted their work lives. The interactions we observed among our users took place through a variety of modalities. We found eight categories of tasks for the collaborative or interactive work in which our subjects engaged. Based on these data, we were able to classify roles of potential users of synchronous business communications software into a set of "archetypes" that characterize their use: Thinkers, Producers, Authors, Networkers and Diplomats. Issues raised by our work include questions about the nature of user archetypes, user tasks, and their modalities.
About the speaker: : David G. Novick earned his J.D. at Harvard University in 1977 and his Ph.D. in Computer and Information Science at the University of Oregon in 1988. He is professor and chair of Computer Science at the University of Texas at El Paso. Previously, he was on the faculty of the Department of Computer Science and Engineering at the Oregon Graduate Institute and then Director of Research at the European Institute of Cognitive Sciences and Engineering. His research focuses on interactive systems, and especially development methods for interfaces and their documentation. Related interests include include technologically mediated communication and computational models of dialogue. He served as General Co-chair, ACM Conference on Universal Usability, Washington, D.C., November 16-17, 2000, and organized ACM SIGCHI's series of events in Natural Language Interfaces.